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TestimonialsDear Mr. Brennan It has been such a great feeling for the past twenty seven years knowing that you and your service representatives have always kept my heating and air conditioning units fine tuned and operating perfectly. Peace of mind is priceless! I am writing this letter to thank you personally for all your kindness, compassion and professionalism over the years. I am especially elated that you, as a business man, and out of the kindness of your heart during these difficult times in our economy, have chosen to waive your professional service fee for me. May God bless you and your company always and in all ways. I remember you, your family and your company in my prayers. Gratefully yours, Dear Mr. Brennan, Recently, I had your company install a new heat pump & a/c system in my home to replace the unit I bought from Brennan’s back in 1996. I want to compliment you and your staff for the fine installation and service we received during the process. I was particularly pleased with the fair price and quick installation; and the two install technician’s (Danny & David) were most friendly and professional. I have been one of your customers for 13 years now, and I will continue to use your company and recommend it to my friends and neighbors. Semper Fi, Dear Don: I had a “Carrier Infinity 17” system put in yesterday. I wanted to send you this brief letter to tell you how happy I am with the way your entire staff handled the purchase and installation. My grandfather and father were in your business for 50 years but they did not have it down to the science and detail you have put in place. The four employees I was in contact with were Nancy Dempsey (who came to me recommended from previous customers), Kali Davis, RJ Borecky and Derrick Martin. You can be proud of them and your organization. Sincerely, Ted F. Hi Don, I was prodded to write you after we received your Spring newsletter. It was so informative. Delighted to read you are on Angie’s List. We have been thankful for a number of years now that we “found” Brennan’s. All of your technicians are exceptional. We called to express our appreciation for one of them, but actually we like each and every one of them. What professional’s. We’ve never said “Thank you” and later regretted it because we found something wrong with what they did. Your office personnel are also very good. You are fortunate to have this staff. And we believe this is a reflection on you. You must be exceptional. A big thanks to you and your employees Bob & Joyce Y. Dear Don, I just wanted to let you know that I placed an emergency call last night (no heat) to your company and Gari responded immediately to my needs. He was quickly able to identify and fix the problem, restoring heat to my home. Chris and Patrick have also worked on my furnace and I was very pleased with their work. As I happen to work for the Chamber of Commerce, I appreciate your membership and proud to refer your business often. Thank you, Dear Brennan’s, The scheduling for the final inspection went very smoothly and the Fairfax County inspector was very impressed with the installation, stability of all connections, neatness of work and thoughtful attachment of instructions to the unit I’m grateful to your entire company for making this such an easy transition, I can’t say enough how pleased I am. Once again –Many Thanks Sincerely, To Brennan’s Thank you for your extra effort in having Gari come by today to make A/C repairs. I know this time is very busy for you and I truly appreciate your extraordinary service. I also appreciate your attention to detail and professionalism. I know a typical response would be for my phone call to be returned Monday morning and to be scheduled first come first serve. Nancy was understanding of my situation and very helpful in accommodating my schedule. I’m impressed and thankful. Also Gari was very courteous and professional. Again, thank you Regards, Dear Mr. Brennan I want to compliment the services that Brennan’s provided to me recently for installing my new heat pump. I was impressed and very pleased with the work of the two installers throughout the process. Both gentlemen were extremely nice despite the hot weather, especially during the time they worked outside. Please extend my sincere appreciation to the installers for their excellent work and again I thank Brennan’s for their prompt and quality service. Sincerely, Dear Mr. Brennan Please pass along our thanks to your installation team for the work they accomplished for us. They are clearly technically skilled and professionally proud of the work they do. Clearly the job was not straightforward since they worked in a confined space throughout the day, but the care and attention to detail in their work is clearly evident. Neat, clean and tidy – a real bonus in any installation team working in homes- showed a great level of pride in their work. We personally appreciate the time taken to make sure we understood the operation of the new system. We gladly commend these professionals and believe that they well represent Brennan’s. Once again, thank you. Sincerely Brennan’s My wife and I would like to highly commend two of your technicians, Derrick and RJ, who installed a new air conditioner, furnace and humidifier in our home. They were courteous, efficient and highly knowledgeable. They not only did an excellent job installing the new equipment but left the area completely cleaned. We would also like to thank Nancy Dempsey for her help in working up an affordable contract for us. Sincerely, |
